Tokai Estate is the 2021 Winner of this Prestigious Award.
The Luxury Lifestyle Awards for 2021 have been finalised, and we’re very proud to announce that Tokai Estate has been awarded top laurels once again. This is the second year running that Tokai Estate has been recognised for this prestigious honour.
Best Luxury Retirement Award Criteria
The Luxury Lifestyle Awards (LLA) Committee has strict selection criteria. For best luxury retirement development, the criteria are varied and account for factors in 10 different categories. Tokai Estate was found to be outstanding in all of the following categories:
Reputation:
The LLA Committee assesses for a history of satisfied residents and families.
Tokai Estate has achieved a reputation as the most luxurious and rewarding of all retirement villages in the Western Cape, and with good reason. The village provides a wide array of top-class amenities, services, and quality in all aspects. This proven history has led to the name ‘Tokai Estate’ becoming synonymous with excellence in every regard.
Credibility:
Candidates are reviewed for their track record of quality service provision and the trustworthiness of the organisation as represented in licensing, accreditation, and awards.
Tokai Estate is proudly offered in partnership with Old Mutual, a licensed financial services provider. This partnership brings together the expertise from a diverse group of professionals and helps to ensure that service excellence is consistently achieved.
Personalisation:
The ability of the retirement development to adapt to the specific needs of the resident are considered.
Faircape Life is considerate of the changing demands of retirees and especially the impact that the COVID-19 pandemic has had on residents. Tokai Estate adapted to the needs of their residents during this time in many ways including offering restaurant quality home catering for private functions. In addition the Healthcare Centre multidisciplinary team has been expanded with additional doctors, social workers, physiotherapists and occupational therapists to ensure residents have the care they need on their doorstep.
Location:
The situation of the development is assessed for its proximity to services such as hospitals, and amenities like shopping centres, as well as beautiful scenery.
The village achieves top honours in this category. With breathtaking views of the Constantiaberg Mountains, Silvermine Nature Reserve and Table Mountain – Tokai Estate is perfectly positioned for a rewarding lifestyle. Wine estates, golf courses, shopping malls, and more are all within easy reach.
(For more details about all of our 6 prime locations, see our Village Lifestyle Guide).
Sustainability:
Nominees are appraised for their commitment to sustainability and minimising any negative impacts on the environment.
In addition to the solar power panels installed at the estate, the landscaped gardens are maintained by a staff horticulturist to ensure that the plants are predominantly indigenous and can support local bird and bee populations.
Safety & Security:
The Committee looks at the strength of security measures, and the proactive use of new technologies to ensure safety. They also assess healthcare facilities within this sub-category.
The Faircape Health Tokai Estate facility, with its multidisciplinary team of health professionals, has achieved a 95% 5-Star review rating. The security features of the village are extensive, and designed for convenience. Access control at the boomed entrance includes a 24/7 manned control room, surveillance cameras, and bio-metric scanners. The entirety of the perimeter wall is also replete with surveillance cameras, and electric fences monitored at all times by trained off-site surveillance professionals.
Facilities & Amenities:
The quality and ease of access to additional leisure facilities is evaluated in this category.
Tokai Estate features a gymnasium, scenic pathways, heated swimming pool, club house and more. One of the most standout features of the village in this category is the exceptional calibre of the meals and event catering services.
Property Management:
The expertise of the staff are accounted for in this category.
Tokai Estate was found truly exemplary in this field: housekeeping staff, village manager, catering staff as well as the horticulturist are noteworthy. Our village staff are always ready with a smile to lend a helping hand in whatever way they can.
Technology:
Nominees are assessed for how well the latest innovations are integrated into the village.
Tokai Estate features fibre internet infrastructure installed and maintained by Faircom. This infrastructure delivers extremely reliable, high speed internet connectivity for uninterrupted streaming and staying in touch with family and friends.
Recommendations & Reviews:
The Committee looks for a long history of positive reviews and recommendations from associated industry professionals and residents.
The village has garnered positive feedback and 5-star reviews from residents, family, and guests. What makes these reviews and recommendations truly special is the that fact they’re consistently high across an extended period of time. Achieving excellence over years shows true commitment to providing the best luxury retirement. Our Google Reviews alone speak volumes!
Our Commitment to Excellence
At Faircape Life, we’re committed to delivering excellence in all aspects and this award serves to strengthen our resolve. We’re proud to be recognised for our standards of excellence and we will continue to provide residents with only the best in every aspect of living. We can’t wait to see what the future holds.
